Returns and warranties

Return of quality goods:

1. The buyer of UAB ,,DEMED” (“Buyer”) has the right, without giving a reason, within 14 (fourteen) days, to refuse the goods if they have not been used, damaged or their appearance has not changed substantially, that is, only such changes have been made to the appearance of the goods or their packaging that were necessary to inspect the received goods. The Buyer must exercise this right responsibly and return the goods in their original, neat packaging, as well as return all the complete parts of the goods and the Gift purchased together with the Goods. The costs of returning the Goods must be covered by the Buyer.
2. After returning the goods, the Buyer is responsible for any decrease in the value of the goods resulting from actions that are not necessary to determine the nature, properties and functioning of the goods.
3. Prekės gali būti grąžinamos kreipiantis žodžiu arba raštu į  UAB ,,DEMED “ parduotuvę.
4. Upon receipt of the Goods or Sets of Goods, together with the Gifts received and after assessing their quality, the Seller shall make a full or partial refund for the Goods or Sets of Goods by bank transfer to the bank account of the Buyer of the Goods or Set of Goods no later than 14 (fourteen) days from the date of receipt of proof of sending the Goods or Set of Goods to the Seller or the return of the Goods or Set of Goods. If only part of the Goods is returned, the delivery costs for these Goods shall be refunded, provided that the delivery fee for the Goods was applied to the returned part. If a method of returning the Goods or Set of Goods other than that offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller shall not be obliged to cover the costs of returning such Goods or Set of Goods.
5. As usual, the Seller transfers the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania.
6. The Buyer is responsible for the decrease in the value of the Product if the returned Product or its packaging is damaged, the Product has lost its commercial appearance (damaged labels, protective films, etc.), the Product has been used, the Product is without authentic labels, protective bags and without the same accessories with which it was sold, the Product is in disordered and/or non-original packaging (without instructions and warranty card, if they were delivered with the Product), of a different composition than that in which it was purchased by the Buyer, unreturned Gifts, Product accessories or attachments transferred to the Buyer together with the Product. When returning, it is recommended to provide a VAT invoice or cash register receipt, or another document confirming the purchase-sale of the Product from the Seller (e.g., payment card account statement) and the order number (It is recommended to provide documents in paper format).
7. The Buyer is responsible for the completeness of the returned item. If the item is incomplete and/or the Gifts purchased by the Buyer are not returned at the same time, the Seller will not accept the returned item.
8. The buyer's right to return quality goods purchased in the online store and/or by phone does not apply to:

9.1. contracts for goods manufactured to the consumer's specific instructions, i.e. goods which are not pre-manufactured and which are manufactured in accordance with the consumer's personal choice or instruction, regardless of whether or not the goods have been put into production, or for goods which are clearly adapted to the consumer's personal needs;

9.2. contracts for perishable goods or goods with a short shelf life;

9.3. contracts for packaged goods that have been unpacked after delivery and are not suitable for return for health or hygiene reasons;

9.4. contracts for goods which, due to their nature, become inseparably mixed with other items after delivery;

9.5. contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;

9.6. contracts for the delivery of newspapers, periodicals or magazines, except for contracts for subscription to these publications;

9.7. for contracts for plants that correspond to the information provided in the product description section. The arrangement and/or shape of the plant's trunk, stems, branches, leaves and/or needles is natural and is not and cannot be considered an indication of the quality or non-quality of the plant.

10. The right to withdraw from a distance contract within 14 (fourteen) days without giving a reason does not apply to legal entities (entrepreneurs).

Warranty:    

11. If the delivered product does not meet the quality requirements, the buyer may contact the UAB "DEMED" store orally or in writing. When contacting in writing, it is recommended to use the written request for warranty service form (PDF format; WORD format).

1. Potentially defective Goods are first submitted to the Seller's warranty service, only after it is determined that the Goods are defective can the Buyer's request for a defective Goods be fulfilled.
2. The manufacturer's warranty obligations are valid only if the operating conditions of the product are not violated. Before using the Product, the Buyer must carefully read the product's operating instructions, if any.
3. The quality guarantee provided by the seller does not limit or restrict the rights of the buyer (consumer) established by law in the event of the purchase of a product, gift or service of inadequate quality. Disputes regarding the quality of goods, gifts, returns and other terms of purchase and sale are resolved in accordance with the procedure established by the purchase and sale rules and based on national law.
4. We will be happy to answer all your questions by email……..
5. You can submit requests or complaints regarding a product or service purchased in our online store to the electronic consumer dispute resolution platform - http://europa.eu.

Defective or incomplete goods

1.  gifts, you can do this verbally or in writing to UAB „DEMED” by e-mail ………………, or by visiting the physical store at the address Olandų g. 7 – 11, Vilnius
2. When submitting a complaint, the buyer must provide the following information:

        18.1. Product order number;

        18.2. Provide/identify any signs of defect, damage or missing part of the Product, gift;

        18.3. Provide other evidence (for example, a photo of the Product, a photo of the defective area (if it is mechanical damage and it is possible to photograph it), a photo of the Product packaging, etc.).

        18.4. When submitting a complaint, the buyer must indicate how he wishes the claim to be resolved:

        18.4.1. The Seller shall eliminate the defects of the Goods free of charge within a reasonable period of time, if the defects can be eliminated;

        18.4.2. replacing the Product with an analogous Product of suitable quality;

        18.4.3. by reducing the purchase price accordingly if the Goods cannot be repaired or replaced or if this would result in disproportionate costs for the Seller, taking into account all circumstances, including the value of the Goods if the Goods were free from defects and the significance of the defects (non-conformity) of the Goods;

        18.4.4. refunding the paid price of the Goods and terminating the Agreement when it is impossible to repair or replace the Goods or if this would result in disproportionate costs for the Seller, taking into account all circumstances, including the value of the Goods if the Goods were free from defects, the significance of the defects (non-conformity) of the Goods.

 19. The response to the Buyer's claim shall be provided to the Buyer within 14 (fourteen) days from the date of receipt of the Buyer's application. In the event of a refund, the Seller shall refund the Buyer the money for the Product or Set of Products and its delivery costs by bank transfer to the Buyer's bank account of the Buyer of the Product or Set of Products. If only part of the Products is returned, the delivery costs shall be refunded only if the remaining Products of the same order, when purchased only them, would be subject to a lower tariff than the tariff applied when purchasing the Products together with the returned Products and only to the extent equal to the difference in the aforementioned tariffs. The Buyer shall cover the costs of returning the Products.